> Well one thing an OTS solution accomplishes is it makes costs and capabilities very clear to product and marketing. It gives that illusion. The reality is no

> Well one thing an OTS solution accomplishes is it makes costs and capabilities very clear to product and marketing. It gives that illusion. The reality is not so clear cut. There are lots of nuances to a capability that's not just a box check. It could be half-done, i.e. certain bugs in certain scenarios. It could be slow, unreliable or something else altogether. There's also: https://www.businessinsider.com/former-vp-claims-salesforce-lied-customer-data-platform-software-capabilities-2023-8 https://www.businessinsider.com/former-vp-claims-salesforce-...