>> Little's law assumptions: >> All measurement units are consistent. >> Conservation of flow, meaning the average arrival rate equals the average departure r

>> Little's law assumptions: >> All measurement units are consistent. >> Conservation of flow, meaning the average arrival rate equals the average departure rate. Yeah, that checks out as the first and only two parameters most modern customer service behemoths are concerned about... Reading this whole thing, my mind goes to how to wring optimal customer loyalty from a given queue, or how to relieve a queue in the way that would keep the most customers loyal. I guess that's why you shouldn't outsource. Arguably, the theory of queues goes a long way toward explaining why the angriest people in a line are also the least coherent. It's funny to think about, in a Rowan Atkinson sort of way, that the more apoplectic you become while waiting the further you go back in the line. hah.