I think this is what happens to most companies, and what I also noticed with my projects too. The "big clients" usually make up for most of the revenue, while t

I think this is what happens to most companies, and what I also noticed with my projects too. The "big clients" usually make up for most of the revenue, while they require the least support and have the fewest complaints. The most vocal customers are the "cheaper" ones. It also makes marketing easier (spending $500 to get one customer paying $1000/month instead of 1000 customers paying $1/month).