I don’t understand the “once it was delivered” aspect. Why not ask people to commit whatever they have and then you can see if it is going in the right directi

I don’t understand the “once it was delivered” aspect. Why not ask people to commit whatever they have and then you can see if it is going in the right direction (or not). If you can’t do this yourself, at some point you need to be able to trust (yes trust) someone who can. You could not formulate OKRs or KPIs that would have solved this problem.