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I've broken my habit of retreating from customers. After all, if you don't know their pain, how are you to be an effective yardstick of Quality? If people try t
by salawat 3y ago
I've broken my habit of retreating from customers. After all, if you don't know their pain, how are you to be an effective yardstick of Quality? If people try to keep you away from the customers/users, you beeline to the customers
- lostlogin 3y agoA stint in customer support cures this attitude. It’s a special person who can survive that for a career.
- dylan604 3y agoi'm not sure cures is the word. some people might have a change of attitude, others, it will only ingrain the situation even further.
- richardjam73 3y agoI think your'e overemphasising how bad it is. I worked for quite some time as a computer tech fixing problems on-site and seeing exactly what issues customers face. I didn't come across too many "bad" clients. Now maybe this is because most customers could not call me directly, they had to log a call first but most people realise that your work is just as important as theirs is.
- baz00 3y agoYes. This is why I don't do customers any more.