The general answer is that we can all be held personally liable for our own torts. For example, if a delivery company driver runs into a pedestrian, the pedestr

The general answer is that we can all be held personally liable for our own torts. For example, if a delivery company driver runs into a pedestrian, the pedestrian can definitely sue the driver. Usually, however, they will want to sue the company instead, because the company has more money. The same logic applies here. The customer can sue the employee who falsified the records, but they’re more likely to want to sue the company.