3 ms·
Why bother implementing great customer support when it's going to be sunsetted altogether in a few years anyway. Google just doesn't get or care about customer
by adocomplete 3y ago
Why bother implementing great customer support when it's going to be sunsetted altogether in a few years anyway.
Google just doesn't get or care about customer support in my experience.
- deleted 3y ago[deleted]
- brandall10 3y agoI had such a terrible experience w/ Google CS from owning a Nexus 5 10 years back that it drove me away from their hardware products entirely.
- wombat-man 3y agoIt kinda got better with Pixel. I broke the screen on my 3, took it to an authorized repair store, somehow they broke motherboard. Since an authorized repair store screwed it up, they let me swap for a refurbished one. It took a couple weeks but I got a new-ish phone for free since everything was refunded. But I think the thing to do is get the extended warranty. They'll just swap you out. Wish they were a little tougher though.
- borg16 3y agothey are a software company trying to build some hardware. they also seem to not be learning anything from customers' negative feedback
- deleted 3y ago[deleted]