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I loved my Pixel, but Google's customer service experience is so poor that it completely drove me away from the line altogether. Doesn't look like things have g
by RankingMember 3y ago
I loved my Pixel, but Google's customer service experience is so poor that it completely drove me away from the line altogether. Doesn't look like things have gotten any better since I went to Apple (which definitely has problems of its own but at least has listened to critiques and responded in the past).
- pierat 3y agoGoogle has customer service?
- _ea1k 3y agoHonestly, the few times that I've needed for a Pixel, it has been pretty decent. It does depend on where you've bought it from, though. The Google Store has decent support in my experience.
- RankingMember 3y agoMine was from Google Store fwiw
- Jigsy 3y agoIt did, but like everything else Google does, they killed it after a few years.
- jacobsenscott 3y agoI've only ever needed support with google fi (their cell phone service), and their chat was responsive and helpful. Maybe their other support teams are not as good, idk.
- lph 3y agoSame. I had a terrible experience with Google CS and the original Pixel, which I ended up throwing in the garbage after less than a year because it was defective and they wouldn't do anything about it. Will never make that mistake again.