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I had no idea that these "services" could automatically add themselves to your wireless bill without an Opt-In. I just checked my family's account and indeed th
by sunsu 15y ago
I had no idea that these "services" could automatically add themselves to your wireless bill without an Opt-In. I just checked my family's account and indeed there were 2 different subscriptions on 2 different numbers. Thank you for posting this, as I have no idea how long they've been on there. Now I'm just waiting until 9:00AM CST to call ATT...
- jbscpa 15y agoPlease consider not just cancelling but instead ask for (demand) a refund in full of all charges going back to the very first month. We have got to punish ATT for this gangster type behavior.
- sunsu 15y agoI just got off the phone with ATT. I had all the charges (past and current) removed and credited to my account. I also had "Purchase Blocker" added to all 4 lines to prevent this from happening again.
- mbot2 15y agoI just did the exact same thing. One of our lines had a $9.95 subscription on it, got it refunded and all four of our lines are also blocked now. I just sent a brief email to some family and friends noting my experience, pointing them to the NYTimes article, and telling them that on AT&T they probably want to investigate 'Purchase Blocker'. It's especially annoying to me because I give AT&T over $300/mo. At that level of revenue, you'd think they could have the decency to default to protecting me. And somebody at AT&T will likely be shocked that I have no brand loyalty towards them, at all.