The issue is agent v. merchant. Historically Expedia uses the merchant model (hood inventory, company as seller), and Booking used to prefer the agent model (no

The issue is agent v. merchant. Historically Expedia uses the merchant model (hood inventory, company as seller), and Booking used to prefer the agent model (no inventory, venue as seller). The former allows some advantage to what the company can offer but with added inventory risk, and means that the hotel doesn’t see you as “their” customer. With the agency model you do have recourse with the venue and will likely be a “normal” room to them. Unfortunately Booking is increasingly shifting towards the merchant model to find more profits.