I feel always conflicted about expedia. I travelled a lot with them before people pointed out that you get subpar rooms, and worse treatment. Like, a lot. 150

I feel always conflicted about expedia. I travelled a lot with them before people pointed out that you get subpar rooms, and worse treatment. Like, a lot. 150 nights or so. And I do confirm those rumours, many subpar rooms, sleep next to elevator, that wonky corner room that is smaller than the others, ... I liked it because it was business travel to an area without a Hilton or Mariott, so I still got some points for my personal holidays. But now years later, I still use expedia a lot. Somehow their prices are better than what Hilton can offer, even if I call them up for a price match (because I do prefer hilton points over Expedia points). Same for IHG. Yes I get the occasional room with the broken door on the closet, and sleep next to the elevator practically alwyas, but anytime I needed support from Expedia, they came through. And I use them for personal travel if I actually have to pay for it myself