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For the record, I am not a game developer but I don't think that changes my opinion on open source technology. Open Source software is great, but that also com

For the record, I am not a game developer but I don't think that changes my opinion on open source technology. Open Source software is great, but that also comes at the cost of support when you are running into a problem. Particularly if you are on a critical timeline, especially if trying to fix a bug after something is released. You are at the mercy of the community being able to help (and most likely only being able to give them a limited amount of information) vs the possibility of the company you are licensing from sending you engineers to actually help you fix the problem. For business critical this is an important thing that needs to be looked at, and from what I can tell there is not anything like this for GoDot (I don't see an enterprise option similar to redhat). This is not in any way shape or form defending Unity, what they are doing is horrible and will likely (hopefully) cause a migration to Unreal. But just saying open source is not a cut and dry option either. Especially not for something as critical as the engine.

grotorea 3y ago
Not really in a position to say anything conclusively either but I don't think you are at the mercy of the community. First, it's open source, so your company can look and fix the code themselves. If it's restaurant software this is likely complicated but for gamedev it is much more likely the company already has the expertise to do that. Second, Godot doesn't have a formalized process but one of the developers can be willing to offer paid support. > While we don't have a formal structure for offering commercial support, many Godot developers can already help you, work per hour, or relocate to your company. For such inquiries, contact support@godotengine.org. Let us know about your needs and we'll try to find the right person for you.
mijoharas 3y ago
> vs the possibility of the company you are licensing from sending you engineers to actually help you fix the problem. How often do you think that happens for unity? _Maybe_ for some massive developers, but I don't think this would be very common for most customers.
- cableshaft 3y ago
  Not sending engineers, but when I worked for a smaller dev studio we did need to contact Unity and get support a couple times when we got stuck on something. I think we ended up paying for access to the source code and the development manager ended up making a couple of changes in the source code to get something working better as well (I don't remember the specifics, I was working in Unity but on a different game at the time). This was like 10 years ago though. That guy worked on multiple arcade games in Assembly back in the day too (you've likely played games he worked on if you've played more than a handful of popular arcade games), he was no slouch.
RobotToaster 3y ago
> the possibility of the company you are licensing from sending you engineers to actually help you fix the problem. Have you ever tried to use Microsoft "support"?
ED_Radish 3y ago
https://w4games.com/ https://w4games.com/ seems to be trying to provide an enterprise option for Godot

grotorea 3y ago

Not really in a position to say anything conclusively either but I don't think you are at the mercy of the community. First, it's open source, so your company can look and fix the code themselves. If it's restaurant software this is likely complicated but for gamedev it is much more likely the company already has the expertise to do that. Second, Godot doesn't have a formalized process but one of the developers can be willing to offer paid support. > While we don't have a formal structure for offering commercial support, many Godot developers can already help you, work per hour, or relocate to your company. For such inquiries, contact support@godotengine.org. Let us know about your needs and we'll try to find the right person for you.

mijoharas 3y ago

> vs the possibility of the company you are licensing from sending you engineers to actually help you fix the problem. How often do you think that happens for unity? _Maybe_ for some massive developers, but I don't think this would be very common for most customers.

cableshaft 3y ago
Not sending engineers, but when I worked for a smaller dev studio we did need to contact Unity and get support a couple times when we got stuck on something. I think we ended up paying for access to the source code and the development manager ended up making a couple of changes in the source code to get something working better as well (I don't remember the specifics, I was working in Unity but on a different game at the time). This was like 10 years ago though. That guy worked on multiple arcade games in Assembly back in the day too (you've likely played games he worked on if you've played more than a handful of popular arcade games), he was no slouch.

RobotToaster 3y ago

> the possibility of the company you are licensing from sending you engineers to actually help you fix the problem. Have you ever tried to use Microsoft "support"?

ED_Radish 3y ago

https://w4games.com/ https://w4games.com/ seems to be trying to provide an enterprise option for Godot