> So as soon as you have other people take over service delivery, you will inevitably experience a drop in quality. And this will lead to more churn. IME, this

> So as soon as you have other people take over service delivery, you will inevitably experience a drop in quality. And this will lead to more churn. IME, this is not correct. Many founders are crap at service delivery; what they're good at is client acquisition. And good developers don't generally make good salesmen. So at the point when they decide to hire real developers, service delivery will improve. The founders can stop monkeying around with code, and focus on selling.