4 ms·

Is there anything, maybe a legal agreement, that can stop google from breaking this promise in three years? They are not famous for longterm project management

Is there anything, maybe a legal agreement, that can stop google from breaking this promise in three years? They are not famous for longterm project management.

Thorrez 3y ago
Has there been an instance of Google promising to support something for a certain number of years then failing to do so? Disclosure: I work at Google.
- agos 3y ago
  Pixel Pass, which was supposed to give you a new phone after two years, was closed 22 months after being introduced.
  - hu3 3y ago
    > Can I still upgrade my Pixel device after 24 months? > Yes, you can still upgrade your Pixel device after 24 months, you just won’t be able to renew your subscription to Pixel Pass. You can purchase or finance your next Pixel device directly from Google Store or Google Fi Wireless, and you have the option to trade-in your current Pixel device towards your next device. Current Pixel Pass subscribers received $100 towards their next Pixel purchase good for 2 years, which can also be used alongside available promotions. https://support.google.com/pixelpass/answer/13968577?hl=en#zippy=%2Ccan-i-still-upgrade-my-pixel-device-after-months https://support.google.com/pixelpass/answer/13968577?hl=en#z...
  - eduction 3y ago
    That's amazing, how did I miss this. What a classic example of Google's inability to see anything through (at least in consumer facing paid products!).
  - iamdelirium 3y ago
    This was never suppose to give you a new phone after 2 years. It was just a way to finance the phone. The way to upgrade was to get a new Pixel Pass that would lock you in another 2 years.
  - Thorrez 3y ago
    Very interesting, thanks! But it is a bit different than backing out of a support promise. If Google backs out of the 10 years of updates promise, then people who bought a Chromebook right now wouldn't be getting what they paid for. However, the Pixel Pass buyers all got what the paid for. The only thing they didn't get is the convenience of automatically buying a new device. But I'm not sure how that would have actually worked. Maybe it wouldn't have been that convenient after all. Also, Google didn't explicitly promise to support Pixel Pass for any specific period of time. Some people might say "a new device every 2 years" means at least 2 years. But it's not explicit. And some people might interpret "a new device every 2 years" to mean it's supported for infinity. There's no end date stated.

Is there anything, maybe a legal agreement, that can stop google from breaking this promise in three years? They are not famous for longterm project management.

Thorrez 3y ago

Has there been an instance of Google promising to support something for a certain number of years then failing to do so? Disclosure: I work at Google.

agos 3y ago
Pixel Pass, which was supposed to give you a new phone after two years, was closed 22 months after being introduced.
- hu3 3y ago
  > Can I still upgrade my Pixel device after 24 months? > Yes, you can still upgrade your Pixel device after 24 months, you just won’t be able to renew your subscription to Pixel Pass. You can purchase or finance your next Pixel device directly from Google Store or Google Fi Wireless, and you have the option to trade-in your current Pixel device towards your next device. Current Pixel Pass subscribers received $100 towards their next Pixel purchase good for 2 years, which can also be used alongside available promotions. https://support.google.com/pixelpass/answer/13968577?hl=en#zippy=%2Ccan-i-still-upgrade-my-pixel-device-after-months https://support.google.com/pixelpass/answer/13968577?hl=en#z...
- eduction 3y ago
  That's amazing, how did I miss this. What a classic example of Google's inability to see anything through (at least in consumer facing paid products!).
- iamdelirium 3y ago
  This was never suppose to give you a new phone after 2 years. It was just a way to finance the phone. The way to upgrade was to get a new Pixel Pass that would lock you in another 2 years.
- Thorrez 3y ago
  Very interesting, thanks! But it is a bit different than backing out of a support promise. If Google backs out of the 10 years of updates promise, then people who bought a Chromebook right now wouldn't be getting what they paid for. However, the Pixel Pass buyers all got what the paid for. The only thing they didn't get is the convenience of automatically buying a new device. But I'm not sure how that would have actually worked. Maybe it wouldn't have been that convenient after all. Also, Google didn't explicitly promise to support Pixel Pass for any specific period of time. Some people might say "a new device every 2 years" means at least 2 years. But it's not explicit. And some people might interpret "a new device every 2 years" to mean it's supported for infinity. There's no end date stated.