Quite frankly, it sounds like it is Adobe's fault for having a completely useless support structure. The first support person to answer the phone should have b

Quite frankly, it sounds like it is Adobe's fault for having a completely useless support structure. The first support person to answer the phone should have been able to deliver this url https://helpx.adobe.com/fonts/using/font-licensing.html#web-client https://helpx.adobe.com/fonts/using/font-licensing.html#web-... and told them that their client needs to buy a creative suite license to solve the problem. I get that OP didn't manage to find the answer to their question in the FAQ, but tier 1 support basically exists to direct people to the FAQ answer they are looking for. Instead Adobe paid for at least 13 support calls of labor. Which from the employee standpoint seems to suggest that head count can be justified just by providing a worse service.