That is presumably what they want though when they say they don't want (better options) getting bogged down in support - they mean they don't want to be the one

That is presumably what they want though when they say they don't want (better options) getting bogged down in support - they mean they don't want to be the ones dealing with it, surely? And I do understand, I know from experience how much basic third-party tooling/OS support questioning you can get from people not even getting as far as actually running your thing successfully. I'm not defending Discord as a solution though.