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And then, those same companies, feign having no idea why everybody and their dog orders on Amazon. I've never had to jump through any hoop or deal with any clu
by vladvasiliu 3y ago
And then, those same companies, feign having no idea why everybody and their dog orders on Amazon.
I've never had to jump through any hoop or deal with any clueless AI to return a product.
- galkk 3y agoAmazon recently started doing the same. The "chat" button disappeared from the help & contact us, and to talk to real person you need to go through bunch of jumps.
- fer 3y agoI think that's been the case for a while other countries' marketplaces.
- katbyte 3y agoI still find it easier to get someone real, and returns rarely require someone real, then most other companies.
- vladvasiliu 3y agoLast time I needed them was a year or so ago to deal with a broken mouse for which Logitech didn't want to handle the warranty. Logitech stringed me around for 30 minutes with random questions from a dude via chat who was obviously doing something else. This was after their "AI" asked me the same exact questions. They apparently don't deal with claims from product bought on Amazon (regular Amazon, not marketplace). But this was the guy's last question. In contrast, the limiting factor to getting on the phone with an Amazon support person was the distance between my desk and my phone. Two minutes later, the fully-paid return label was sitting in my inbox.
- Lacerda69 3y agoAmazon is absolute garbage, no idea why people praise it so much. Scams all around and garbage products - ill take a bad return policy any day over that.
- maccard 3y agoI've had 0 scams on Amazon in 15(?) Years of using it. I had one "new" product that was clearly opened, and two clicks on their website later I had a pickup ordered from my door the following day and a replacement in the way. That's why people praise it.
- saalweachter 3y agoSo I bought a six pack of socks off Amazon once. Seemed like a low risk purchase. They arrived looking like any other sock. New packaging, didn't see anything wrong with it. Socks looked new. They didn't feel new. You know that new sock feel you only get fresh from the package, before they've been washed? They didn't have that. I don't know if these were factory reject socks that failed QC after the fabric softener ran out or some sort of counterfeit sock or just some sort of error that could happen anywhere, but I will never forget my Amazon marketplace betrayal.
- katbyte 3y agoThat’s such an odd thing to hood on too, one ids socks, two you could have just returned it.
- saalweachter 3y agoWhat is the most wonderful thing in the world? Putting on a brand new pair of socks, fresh from the package. They took that away. It's like taking a bite of delicious cake only to find out it's shit. You can send it back to the kitchen, but it doesn't take away the whipsaw disappointment.
- vladvasiliu 3y agoMy point was about Amazon itself, or, at least, items shipped by Amazon. I only buy cheap junk from marketplace sellers, and even then, only if they ship via Amazon. Never had the slightest issue with creating a fully-paid return label on my own. And if the products aren't very expensive, they don't usually wait to actually receive it before issuing the refund. Other sellers are usually hit or miss, requiring jumping through hoops, like calling them up or filling half-broken internet forms and waiting around for them to "approve" the return.
- dsab 3y agoAmazon UI is a joke even compared with such local (Poland wide) shopping sites like allegro.pl
- dx034 3y agoIt's not intuitive but hasn't changed in a very long time. It takes me next to no time to create a return label and even for returns after 30 days, navigating to the chat, asking for a label and receiving it rarely takes longer than 5 minutes. They've never refused a return I asked for which has frequently happened with other shops. I really want to support local shops, but for any product where I'm not sure if I will have to return it, I usually use Amazon because of their return policy.