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Definitely, sometimes they'll have a case number or agent id you can use to get back to them, but there are cases where you have to assume if it's important to
by macNchz 3y ago
Definitely, sometimes they'll have a case number or agent id you can use to get back to them, but there are cases where you have to assume if it's important to them they'll continue to nag or reach out on another channel.
I have had at least one situation where I spent a while trying to get back to a quite convincing/legitimate sounding caller this way, where, as I escalated through support people it became increasingly clear that the initial call had been a high quality scam, and not in fact a real person from the bank.
- codebje 3y agoI put in very limited effort in returning cold calls. The contact is being initiated by the other party, the interest in the exchange is theirs, and the onus on making it work is theirs. Companies, including banks, don't call you to protect _your_ interests, they call you to protect themselves.
- BenjiWiebe 3y agoExcept some banks and credit card companies will call you to notify you of fraud on your account.