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where to find account manager? i don’t think we have one … this might be a mistake from them or us that we didn’t get one account manager at the beginning …
by wanqu 3y ago
where to find account manager?
i don’t think we have one …
this might be a mistake from them or us that we didn’t get one account manager at the beginning …
is the phone number you use on the cloudflare website? or is it from some private conversation in email threads with your account manager?
we might do the enterprise plan wrong …
- twunde 3y agoYou may want to double-check your plan to ensure you're not on Business or Pro. If you are indeed on the Enterprise plan, information about your account manager and contact plans should have been in the onboarding PowerPoint they serve as part of the setup. If you don't have that, I'd follow the instructions in https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/contacting-cloudflare-support/#getting-help-with-an-issue https://developers.cloudflare.com/support/troubleshooting/ge... I'd also consider opening a ticket asking about your account manager.