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At least once I have gotten a terribly phrased and link-strewn "Fraud Alert" from a bank, reported it to said bank's anti-phisihing e-mail address, gotten a per

At least once I have gotten a terribly phrased and link-strewn "Fraud Alert" from a bank, reported it to said bank's anti-phisihing e-mail address, gotten a personalized mail that responded that it was in fact fraud and that they had policies against using third party subdomains like... And then found out the day later that yes, that was their real new anti-fraud tool and template. There will need to be jail time for the idiots writing the government standards on these fraud departments before we get jail time for the idiots running these fraud departments before it gets better.

hinkley 3y ago
Last time I talked to someone about this they pointed out that fraud depts are often outsourced. Which is a lovely plan because now your customers hate you for something an entirely different company did to them. And also they are directing you away from the official website every single time you interact with them. I'm not sure what grounds you issue arrest warrants on, but I appreciate the sentiment.
- GauntletWizard 3y ago
  Ironically, fraud. They have done substantial financial and "real" harm by pretending to be competent at things that they are clearly not, and have been a combination of remiss in their duties and complicit in the crimes of fraudsters. Sufficiently advanced incompetence is indistinguishable from malice, and should be prosecuted as such.
  - hinkley 3y ago
    Years ago I bought a tv. Clear on the other side of town. When I got home I had a message from the fraud dept about charges. I called them up to explain I did in fact buy that tv. They weren’t calling about the TV. They were calling about the car wash I stopped to get near my old neighborhood on the way home. For $8. Wat. And for a while they would flag me every time I went on a road trip or travelled, because they pegged me as a non traveler. I travel, but quality over quantity. And you’re basically psychologically fencing me into a profile you’ve written about me that’s wrong by punishing me every time I step out of it? Fuck you.

hinkley 3y ago

Last time I talked to someone about this they pointed out that fraud depts are often outsourced. Which is a lovely plan because now your customers hate you for something an entirely different company did to them. And also they are directing you away from the official website every single time you interact with them. I'm not sure what grounds you issue arrest warrants on, but I appreciate the sentiment.

GauntletWizard 3y ago
Ironically, fraud. They have done substantial financial and "real" harm by pretending to be competent at things that they are clearly not, and have been a combination of remiss in their duties and complicit in the crimes of fraudsters. Sufficiently advanced incompetence is indistinguishable from malice, and should be prosecuted as such.
- hinkley 3y ago
  Years ago I bought a tv. Clear on the other side of town. When I got home I had a message from the fraud dept about charges. I called them up to explain I did in fact buy that tv. They weren’t calling about the TV. They were calling about the car wash I stopped to get near my old neighborhood on the way home. For $8. Wat. And for a while they would flag me every time I went on a road trip or travelled, because they pegged me as a non traveler. I travel, but quality over quantity. And you’re basically psychologically fencing me into a profile you’ve written about me that’s wrong by punishing me every time I step out of it? Fuck you.