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Home Depot is the only store that has a great self-checkout experience. They give you fast responsive terminals with wireless barcode scanners, just like the em
by Cerium 3y ago
Home Depot is the only store that has a great self-checkout experience. They give you fast responsive terminals with wireless barcode scanners, just like the employees have. You can line up your goods in your cart and then checkout faster than with an employee helping.
- jstarfish 3y agoIKEA's is good too, for the same reasons.
- ethbr1 3y agoAfaicr, HD began modernizing their self-checkout terminals ~4 years ago? I remember because it was rolling out and then pandemic happened. People also underappreciate the internal effort (and cost) required to ship new terminals in a national chain and the drag of running a heterogeneous operation during the transition period. It feels like 90% of UX issues could be solved with shipping over-engineered (from performance and robustness perspectives) hardware, at additional cost. Which seems like what HD did with the latest terminals.