It saves on communication time, less repeating. I get a lot of cold emails from my website, asking me things. I ask those corresponding with me to ask the ques

It saves on communication time, less repeating. I get a lot of cold emails from my website, asking me things. I ask those corresponding with me to ask the questions on my BBS instead, so when I take the time to answer, the answer benefits more than one person, and there is increased ROI on the time and energy spent constructing a thoughtful reply.