3 ms·

Since when did stock value correlate with customer satisfaction?

• dylan604 3y ago
  Since when did Apple make decisions on consumer satisfaction?
  • radlad 3y ago
    Goalposts: moved. This is a really insane thread.
  • astrange 3y ago
    That's actually the CEO's catchphrase on earnings calls, so.
    • internet101010 3y ago
      A CEO's job is to maximize shareholder value. Sometimes that aligns with customers, sometimes it doesn't.
      • deleted 3y ago
        [deleted]
      • astrange 3y ago
        That is not their job, and they'll be happy to tell you it isn't, and they won't get fired for that. Their job is to do whatever they want insofar as the board doesn't replace them.