Because adding exceptions to an algorithm doesn't scale, they won't add any. Because customer service doesn't scale, they don't have any. And so on. Frustrating

Because adding exceptions to an algorithm doesn't scale, they won't add any. Because customer service doesn't scale, they don't have any. And so on. Frustrating isn't it? It's what happens when you let engineers design a product. Letting system behaviour at the limits dictate everything.