I thoroughly enjoy frameworks approach to costumizability and focusing on a consumer-maintainable product. However, framework as a company handled a design fla

I thoroughly enjoy frameworks approach to costumizability and focusing on a consumer-maintainable product. However, framework as a company handled a design flaw on their end in the first gen laptops and more specifically the ones with an 11th gen Intel processor really badly. which is why i won't recommend to buy or buy another one myself. See also Louis Rossmann's video about this. It has a bad circuit design on the mainboard that can prevent the laptop from starting if the CMOS battery is empty - no matter your main battery charge. The immediate solution is to plug the laptop into the wall adapter and start it. This can happen if you don't use your laptop for about a week or two. Then you just cant start it without external power. So this turns your laptop with the ability to move and use it on the go into basically a glorified desktop. It cripples its core functionality. Frameworks offers no fix. They took a while to even recognize that the issue stems from their side. The community forum was already quite pissed. Then framework insists on sending new CMOS batteries which will change very little once that battery drains. They don't accept returns, they dont offer mainboard replacements. They posted how to solder the mainboard to bridge the main battery to jump start the laptop if the CMOS battery drains, but without warranty for that and they don't offer to do it for you. So in my opinion, this was a clear way of not caring for customers needs in the end and not even standing up for mistakes they made.