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Is Framework the right laptop for those of us doing mission critical work? Lenovo, even with the default warranty, services its ThinkPads around the world. If
by quanto 3y ago
Is Framework the right laptop for those of us doing mission critical work?
Lenovo, even with the default warranty, services its ThinkPads around the world. If you purchased a more advanced warranty, Lenovo will send a person to your place of choice within 24 hours on a business day and fix your machine on the spot.
I did get a poor quality ThinkPad one time and it required multiple services; ThinkPads still may be higher quality than those of general consumer brands, but they are far from perfect. the fact that Lenovo is keeping its promise of quality to customers is why I am willing to pay higher prices.
It is not that I do not like Framework. Like the author, I am excited about it. It is the right way to do hardware. However, Lenovo's service (and to an less extent, Apple's) is tough to beat if you are doing mission-critical work especially internationally.