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Dealing with nasty user feedback like this is one of the most painful parts of running a product. It still amazes me how many people refuse to consider the fact

by stevenp 15y ago

Dealing with nasty user feedback like this is one of the most painful parts of running a product. It still amazes me how many people refuse to consider the fact that there are humans on the other end of the computer. Instead, a lot of these arguments turn into accusatory conspiracy theory threads, as though things changing is a sign of some "secret plan". Is it that hard to believe that a product team is just trying their darndest to create the best product they can? Sometimes they'll get it right, and sometimes they won't, but constructive feedback always goes further than angry fist shaking. There's something about feedback for products on the internet that brings out extreme paranoia in people, and I don't get why that is.

MaysonL 15y ago
Some of the people trying to foist changes like this off on their users should "consider the fact that there are humans on the other end of the computer."
- stevenp 15y ago
  You seriously think they don't? I refuse to believe that design decisions like this are made with absolutely zero feedback or human input. Google is an incredibly data-driven company. They always have been. Design changes can serve a multitude of purposes for a company. They can be trying to make a dated interface look better, make it easier to use for "average" users, or a combination of both. The thread was very informative in terms of explaining the rationale behind the design changes, and the fact that Google was so open about this leads me to believe that they do consider the human factor. With all due respect, your comment makes you sound exactly like the people I'm describing.
bradleyland 15y ago
Stop by the Facebook page for Battlefield some time. It's deplorable. I've kind of adjusted to the fact that there are trolls out there who just want to get a rise out of people, but a lot of the comments I see out in the wild these days are coming from "normal" people who just seem to have no idea that they're talking to another person.

by stevenp 15y ago

MaysonL 15y ago

Some of the people trying to foist changes like this off on their users should "consider the fact that there are humans on the other end of the computer."

stevenp 15y ago
You seriously think they don't? I refuse to believe that design decisions like this are made with absolutely zero feedback or human input. Google is an incredibly data-driven company. They always have been. Design changes can serve a multitude of purposes for a company. They can be trying to make a dated interface look better, make it easier to use for "average" users, or a combination of both. The thread was very informative in terms of explaining the rationale behind the design changes, and the fact that Google was so open about this leads me to believe that they do consider the human factor. With all due respect, your comment makes you sound exactly like the people I'm describing.

bradleyland 15y ago

Stop by the Facebook page for Battlefield some time. It's deplorable. I've kind of adjusted to the fact that there are trolls out there who just want to get a rise out of people, but a lot of the comments I see out in the wild these days are coming from "normal" people who just seem to have no idea that they're talking to another person.