Assuming they meant “couldn’t you already do this with Google” I think the big difference is the context length. You can describe way more symptoms, and include

Assuming they meant “couldn’t you already do this with Google” I think the big difference is the context length. You can describe way more symptoms, and include a lot more data, than you ever could in a single search query. Even if Google worked properly, in its current form it’s just not capable of parsing pages of info and drawing conclusions beyond keywords.