On the other hand, here in the operations world we talk about designing for failure all the time. You could make the argument that Amazon has baked into their

On the other hand, here in the operations world we talk about designing for failure all the time. You could make the argument that Amazon has baked into their operating model the failings of human beings and the failings of the processes of teams. Being behind the curtain might be a nightmare but being in front of the curtain might just be the best ticket in town.