In my experience corporations respond more often to bad publicity than they do to actionable feedback in terms of larger changes like this. One big reason is th

In my experience corporations respond more often to bad publicity than they do to actionable feedback in terms of larger changes like this. One big reason is that often they already got that actionable feedback during the planning of this project but decided the business upside was worth it. Bad publicity cuts into the business upside which can change their value calculation.