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> One of them was that they hired aggressive ad sales people who would blackmail businesses into paying for ads in return for removing bad reviews. Indeed. Onc
by jollyllama 3y ago
> One of them was that they hired aggressive ad sales people who would blackmail businesses into paying for ads in return for removing bad reviews.
Indeed. Once people catch on that you're doing this, your credibility tanks. They thought they could get away with it, but it caught up to them.
- andrei_says_ 3y agoI love Corey Doctorow’s term “enshittification” because it perfectly captures the process of a service corrupting their own offering. Yelp started by offering (somewhat) trustworthy crowdsourced reviews for local businesses - free to the businesses. Then their purpose changed to extracting as much profit as possible from small business owners - at the expense of everything else.