3 ms·
I wouldn't expect level 1 and level 2 to be able to diagnose a problem like this level 3 (devs) should have been brought in much quicker though
by blibble 3y ago
I wouldn't expect level 1 and level 2 to be able to diagnose a problem like this
level 3 (devs) should have been brought in much quicker though
- P-Nuts 3y agoYou don’t need a complete diagnosis if you can spit out enough debug info that says, “oops shat the bed while working with this flight plan”, then the support people can remove the one that’s causing you to fail, restart the system, and tell ATC to route that one manually.
- toyg 3y agoHaving worked in tech support: level 3 (Devs) should have described their source code structure to level 2, and let them access it when they needed it.