And when did you last test your monthly backups? But seriously. If you fill out all the positions in an org chart it's easy to think you're delivering, and for

And when did you last test your monthly backups? But seriously. If you fill out all the positions in an org chart it's easy to think you're delivering, and for a lot of situations it usually works. Anointing someone a manager usually works out because people can muddle through. It doesn't work in medicine, or as it turns out, air traffic control. Lesson learned for about the next ~5 years.