You have to assume people will make mistakes. A great book on that is this https://www.thenile.co.nz/books/sidney-dekker/the-field-guide-to-understanding-human

You have to assume people will make mistakes. A great book on that is this https://www.thenile.co.nz/books/sidney-dekker/the-field-guide-to-understanding-human-error/9781472439055?gad=1&gclid=Cj0KCQjw0vWnBhC6ARIsAJpJM6fCSM35CckKh3lq15AyUpaXP-APy_buuxkJnszBeiFagUzbtDugVWUaAoUzEALw_wcB https://www.thenile.co.nz/books/sidney-dekker/the-field-guid...