Around the time glossy displays became fashionable a colleague of mine got a new laptop from work. He opened it and there was a huge scratch across the display.

Around the time glossy displays became fashionable a colleague of mine got a new laptop from work. He opened it and there was a huge scratch across the display. So he went to his boss and asked if he could send the laptop back, because of the damaged display. He sent it in, got it back after a while, but the scratch was still there, so he sent it in again. A couple of days latter he was called into the bosses office to pick up the fixed laptop again. Boss gave it to him and casually remarked that he'd better check if the display was OK this the. Colleague opened it right there and - big surprise - the scratch was sure still there. After he'd stopped cussing, while his boss was silently looking at him, boss - still without saying a word - tore away the protective film, which just happened to have a big crease across the screen, to reveal a flawless glossy surface.