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I guess the thing that stands out to me is that this story shows the value of managers. John is obviously more experienced in dealing with emotional people (we

• lambdaba 3y ago
  I was expecting this to be the conclusion at first, this ability to empathize and stay calm regardless of the other person's demeanor is a superpower.
• freetime2 3y ago
  Or maybe the angry partner only listened to John because he is also a partner. There was probably nothing the author could have said to placate him, being a lowly tech in the unfortunate position of having to tell a partner something they didn’t want to hear. But hearing the same explanation from someone he considered a peer was apparently enough to satisfy him. In other words, this shows the importance of titles.
  • korijn 3y ago
    For some, this is indeed crucial. But there are plenty of people who are receptive to effective communication regardless of title.
• quickthrower2 3y ago
  Another possibility. This happens alot. The partner gets one of these calls a week and has become ept at handling it.