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I think its psycohological - users don't have a lot of power and want to feel they are doing something. In the phabricator bug tracker there is a feature i lik
by bawolff 3y ago
I think its psycohological - users don't have a lot of power and want to feel they are doing something.
In the phabricator bug tracker there is a feature i like called tokens where users can award tokens to a bug (i guess its the same as github reacting to the bug, but i like how phab did the ui better). Lets users note that it is affecting them without derailing the conversation.
And it is useful to have a rough count of how many users are affected by a bug. Especially for the harder to reproduce ones where it is unclear if investigating is worth it.
- weare138 3y agoI'm sure that contributes but there's another side to the issue that drives it. Getting devs and especially commercial vendors to pay attention to the issue. It's become all to common place for vendors to abuse their bug reporting systems to minimize the impact of problems they can't or don't want to deal with like closing multiple reports as duplicates while ignoring the primary one. How often have people had to come on HN and post their issue here to pressure a vendor to address it? Unfortunately the social commentary dogpile has been one of the few effective methods lately.
- bawolff 3y agoVendors don't owe it to you to fix your bugs unless you have some sort of support agreement that says otherwise. Its not abusive to close duplicate reports of a bug that is not currently prioritized. It would be impossible to prioritize every single bug.