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If you ran a carpentry shop, you wouldn't retain employees who lacked a basic understanding of their woodworking tools and how to use them. Yet we tolerate this

If you ran a carpentry shop, you wouldn't retain employees who lacked a basic understanding of their woodworking tools and how to use them. Yet we tolerate this of "information workers" the world over. Why is that? Is it because the image got to you after all, so it doesn't really matter how inefficient the process was? I am genuinely curious. But then again, I ask the question as a computer enthusiast using a computer to talk to other computer enthusiasts about computers.

hermitcrab 3y ago
If you sell B2C software you are going to end up with customers with a very wide range of computer skills, from professional IT person to someone who can barely find the computer 'on' button. You just have to deal with it. See also: https://successfulsoftware.net/2010/08/24/10-things-non-technical-users-dont-understand-about-your-software/ https://successfulsoftware.net/2010/08/24/10-things-non-tech...