It's unreasonable that a public institution to outsource a primary responsibility. Even though nobody cares about the law in Turkey, on paper the public servic

It's unreasonable that a public institution to outsource a primary responsibility. Even though nobody cares about the law in Turkey, on paper the public service outsourcing principle is limited, and it's a good regulation. For instance, a local government is responsible for maintenance of roads. If there's a topic which requires high level of expertise and out of context of daily operations, then it is allowed to outsource. In parallel, tax filing and return processes are primary responsibilities of government. They should not be able to outsource this. Or they cannot defend that it's not their job description. I'm living in Estonia, which allows me fill in tax returns and such under 10 minutes as a resident. It's an amazing experience. It's so easy and fractionless, it's something you don't care and forget. You know something "just works" when you don't worry about it.