By three sigma customer, I meant that I've taken thousands of Uber rides in three years, and tipped very well. They have completely ignored what a positive outl

By three sigma customer, I meant that I've taken thousands of Uber rides in three years, and tipped very well. They have completely ignored what a positive outlier the account was when deciding to abandon it. In triage, my customer segment is one you'd want to save. At least thinking rationally as a business owner.