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The problem is that these companies are so large that they can only handle customer service with automated error-prone systems, but are also so large that if yo
by spoonjim 3y ago
The problem is that these companies are so large that they can only handle customer service with automated error-prone systems, but are also so large that if you get blackballed by them you are in a real jam because they’re the only vendor in their market.
- bmitc 3y agoThose are their problems, though, not ours. These corporations have become incredibly adept at making their problems their customers' and others' problems. They have even been farming out R&D and testing to customers and unwitting participants, such as the self-driving car companies and even Apple with features like their fall detection flooding 911 call centers with false positives.