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That happened to me with Amazon. Driver decided for some weird random reason to deliver my entire monthly order to a strange address two blocks away. Amazon in
by ck2 3y ago
That happened to me with Amazon. Driver decided for some weird random reason to deliver my entire monthly order to a strange address two blocks away.
Amazon insisted that was impossible because their deliveries are GPS fenced within a small distance of the address.
However the delivery photo didn't match the apartment of any of my previous 100+ deliveries or any apartment in my complex for that matter.
They made me fill out by hand an incident report for every single item in the box (like a dozen) before they would give me a refund and now my account seems silently flagged for fraud where every CSR interaction is difficult and tedious.
I finally found a matching photo of the random apartment by browsing google street maps and sent it to them but they could care less.
The problem with a company so big it has millions of customers is that you become easily replaceable once some poorly coded automated system decides it's so and no-one can override it (or is willing).
Oh also, all my Amazon deliveries since then now come via USPS and not their own drivers/contracted
- bmitc 3y agoI'm sure that is beyond frustrating. These companies just truly do not care, in an actually agressive way. > The problem with a company so big it has millions of customers is that you become easily replaceable once some poorly coded automated system decides it's so and no-one can override it (or is willing). Yep, I edited my comment with additional Amazon elaboration, probably while you were responding, because they're the worst. Haha. They didn't refund me properly for an expensive returned item and ended up giving me a "one-time exception" for money they owed me. It's not only just frustrating and mindnumbing, it's like getting slapped in the face. Sort of like those robot patrol cops in Elysium. And the silent flagging you described is what happened with my DoorDash account. We are heading more and more into a "computer says no" dystopia. How many times per day are we already told things like "the system won't let me do that", "I'm not sure why the system says that", "that's weird", "just wait and it'll sort itself out", etc. We have however many lines of code running that has little proper encoding of domains and required knowledge, but the systems are treated as the single source of action and truth.
- 4star3star 3y agoHow nice would it be if AI chat replaced virtually all customer service agents, but those same people were employed to resolve escalations with the authority to do so?