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Cool ethos, but I question how well the 'no ticketing system' goal will scale..
by greattypo 15y ago
Cool ethos, but I question how well the 'no ticketing system' goal will scale..
- collision 15y agoTo be clear, we're only against ticketing systems that worsen the experience for the user. Ticketing systems on the backend are great, but having an automated mail system spew at you is a less-than-ideal experience. Email from real humans is what I want as a user of a support system.
- prateekdayal 15y agoI would love to know what you think of our approach to customer support at http://supportbee.com http://supportbee.com. We have focused on simplicity and making sure that to a customer everything looks just like regular email.