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> Thank you for your ongoing patience as our team continues to investigate the disruption impacting multiple Square Services. We remain committed to providing y

by fouc 3y ago

> Thank you for your ongoing patience as our team continues to investigate the disruption impacting multiple Square Services. We remain committed to providing you with timely updates, and we'll have another update within the hour as we gather more information from our Engineers. > Our engineering team are actively working to identify the issue. All hands are on deck, and we'll update you as soon as we have news. Thanks for your patience again! Does anyone think this is the worst status page ever? I don't think this kind of corporate speak belongs on a status page - it's unprofessional. I don't want to hear anything about my patience or understanding.

paulddraper 3y ago
That is a very hot take. Seems great to me. Even better is not have downtime obviously
rco8786 3y ago
What do you want to see
- fouc 3y ago
  like how other status pages do it
- cypherpunks01 3y ago
  Probably some slight details of what is actually wrong, and where engineers are at in the process of fixing the issue. I don't think customers are looking for AWS-level incident details or anything, but people would like to know what is happening at a very high level, rather than completely generic updates for 16 hours.
  - rco8786 3y ago
    Genuine question - what is the purpose of that? Does hearing “we deployed a bad DNS configuration that caused cascading failures” change anything by about the situation?