5 ms·

How is this not a bigger story? Was just at our local corner store, they've apparently been down all afternoon.

leejoramo 3y ago
I agree. And it is not just payment processing. Time-clocks, KDS, and other systems too. I heard from some of my local competitors they had what looked like failed charges on their end, hit customers multiple times.
TrueSlacker0 3y ago
I wonder this as well. I am sitting here with a deadline to run payroll in 38 minutes. I cannot login to square to see how much tips to pay everyone... I know I shouldn't wait until the last minute but such is this life some days, its going to effect when payroll is deposited in their accounts. Not to mention we cannot sell anything, thankfully we have a second point of sell as an o shit backup on that part.
- djbusby 3y ago
  Tips calc you almost have to wait till last minute - unless your running payroll offset in the past. That's not a you problem, the system should be available. And, for Square, at least split reporting from processing. Why have two critical systems down at once?
markdoubleyou 3y ago
My local coffee shop gave up and closed after the 4th hour of this outage. They tried accepting cash for a while, but apparently nobody in Seattle carries cash anymore.
kushie 3y ago
four hours and counting. seems like big news to me too edit: apparently the app on ipads has an offline mode
- deleted 3y ago
  [deleted]
thequadehunter 3y ago
It's wild. This thing has been down for 5 hours. I cannot imagine the insane amount of data they will process when everyone comes back from offline mode. They're at POW point and we still have no idea if they've even identified the problem yet.
- nonfamous 3y ago
  I heard from a friend in a wine shop that even offline sales weren’t processing.
  - thequadehunter 3y ago
    We had this issue with a couple of our stores. Bringing it back online then pulling out the ethernet cable seemed to fix it.

I agree. And it is not just payment processing. Time-clocks, KDS, and other systems too. I heard from some of my local competitors they had what looked like failed charges on their end, hit customers multiple times.

TrueSlacker0 3y ago

I wonder this as well. I am sitting here with a deadline to run payroll in 38 minutes. I cannot login to square to see how much tips to pay everyone... I know I shouldn't wait until the last minute but such is this life some days, its going to effect when payroll is deposited in their accounts. Not to mention we cannot sell anything, thankfully we have a second point of sell as an o shit backup on that part.

djbusby 3y ago
Tips calc you almost have to wait till last minute - unless your running payroll offset in the past. That's not a you problem, the system should be available. And, for Square, at least split reporting from processing. Why have two critical systems down at once?

markdoubleyou 3y ago

My local coffee shop gave up and closed after the 4th hour of this outage. They tried accepting cash for a while, but apparently nobody in Seattle carries cash anymore.

kushie 3y ago

four hours and counting. seems like big news to me too edit: apparently the app on ipads has an offline mode

deleted 3y ago
[deleted]

thequadehunter 3y ago

It's wild. This thing has been down for 5 hours. I cannot imagine the insane amount of data they will process when everyone comes back from offline mode. They're at POW point and we still have no idea if they've even identified the problem yet.

nonfamous 3y ago
I heard from a friend in a wine shop that even offline sales weren’t processing.
- thequadehunter 3y ago
  We had this issue with a couple of our stores. Bringing it back online then pulling out the ethernet cable seemed to fix it.