One quality I have found that works well for me (but can be hard especially in the moment) is to respond with compassion. Someone is annoyed at work and an arg

One quality I have found that works well for me (but can be hard especially in the moment) is to respond with compassion. Someone is annoyed at work and an argument is getting heated? Try responding with compassion to deescalate and prod a little to see what could be behind that raised emotion. Its hard - you have to actively moderate your own emotional state and avoid being swept up by others'. When I can manage it though I feel much better about handling all sorts of stressful situations. Its one quality I would hope to find in any form of leadership, but especially for those who espouse a servant leadership methodology