I'm close with someone whose FB account was compromised due to a shared password, and then didn't see the 'an email has been added/removed from your account' em

I'm close with someone whose FB account was compromised due to a shared password, and then didn't see the 'an email has been added/removed from your account' emails until after the revert link expired a few weeks later. The recovery process is totally broken for them now. We eventually managed to revert back to the original email address by visiting facebook.com/hacked (not without the help of a weird youtube video to make sure we were selecting the right options, though), and we lost a ton of time on a weird issue where emails or recovery options were deeplinking to the app, which was opening but didn't know what to show us. After deleting the app, we managed to start generating 2-factor email codes, but the same prompts that generate them don't accept them. And the 'send in an ID to verify your identity' feature just doesn't load at all. I'm chipping away at it when I see them, but I give recovery a low probability of success. Understandable that this is probably not very fair to those who can't afford it, but I wish there was a 'pay $100 to speak with a rep who can fix this now' feature.