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IME Apple will replace an item if they can't fix it after a couple attempts. For example, they tried to fix a laptop of mine and after replacing many internal c
by gnicholas 3y ago
IME Apple will replace an item if they can't fix it after a couple attempts. For example, they tried to fix a laptop of mine and after replacing many internal components, they just provided a replacement.
I would recommend calling AppleCare, asking to speak to a supervisor, and then explaining what's been going on. You might have to try a couple times to get to someone who is sympathetic, but that sure beats waiting for another month and a half!
- steve_adams_86 3y agoThanks, I hadn’t considered escalating it through Apple Care! I’ll try that tomorrow morning.