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The customer service with Apple is binary, and you are more likely to get your problem resolved at "Apple" rather than an "authorized repair shop". It seems sh

by csomar 3y ago

The customer service with Apple is binary, and you are more likely to get your problem resolved at "Apple" rather than an "authorized repair shop". It seems short of getting a new screen, your solution is to buy a new one. If it's important to your work, then mark it as "cost of doing business". Apple hardware is also binary: They work reliably well (at least from a hardware perspective) but sometimes they fail completely.

steve_adams_86 3y ago
I agree. I’ve had failed Apple products in the past (butterfly keyboard and AirPods Pro were especially bad), but otherwise they tend to be great. Those failures were catastrophic, though. Kind of like this display. In both cases before I had to really work to get help. When I got it, it was excellent. Prior to that, I was treated bizarrely coldly and like an inconvenience. You really do have to push. With that in mind I’ve tried quite a bit to get better help with the display, but for some reason it isn’t panning out. I suppose because it’s being repaired, no one at Apple thinks it’s all that urgent to deal with. Surely it’ll just get fixed soon, right? Why rush to do anything? I don’t think anyone expected it to take this long.
- csomar 3y ago
  The urgency is not their problem. If the screen is important to your work, you go get a new screen in 48 hours max. You then re-sell the second screen after it gets repaired and mark the difference as a cost of business.
  - steve_adams_86 3y ago
    I agree with you to a point. I did do this, but what I find particularly frustrating is that I’ve got an approximate timeline of 2 months+ on a unit I use for work. I’ve used Dell devices for work in the past and had turn arounds of under 5 business days via mail. While “spend money to continue working and mark the difference” is essentially necessary, I still find this concerning. What if someone uses this as a screen for their kids’ homework? Do they go out and buy something else and call it a cost of raising a family? My sons do a lot of video and CAD work for school; is it just a cost of raising a family if I have to get another? At some point Apple needs to be responsible for faster turn arounds on equipment all kinds of people rely on.

by csomar 3y ago

steve_adams_86 3y ago

I agree. I’ve had failed Apple products in the past (butterfly keyboard and AirPods Pro were especially bad), but otherwise they tend to be great. Those failures were catastrophic, though. Kind of like this display. In both cases before I had to really work to get help. When I got it, it was excellent. Prior to that, I was treated bizarrely coldly and like an inconvenience. You really do have to push. With that in mind I’ve tried quite a bit to get better help with the display, but for some reason it isn’t panning out. I suppose because it’s being repaired, no one at Apple thinks it’s all that urgent to deal with. Surely it’ll just get fixed soon, right? Why rush to do anything? I don’t think anyone expected it to take this long.

csomar 3y ago
The urgency is not their problem. If the screen is important to your work, you go get a new screen in 48 hours max. You then re-sell the second screen after it gets repaired and mark the difference as a cost of business.
- steve_adams_86 3y ago
  I agree with you to a point. I did do this, but what I find particularly frustrating is that I’ve got an approximate timeline of 2 months+ on a unit I use for work. I’ve used Dell devices for work in the past and had turn arounds of under 5 business days via mail. While “spend money to continue working and mark the difference” is essentially necessary, I still find this concerning. What if someone uses this as a screen for their kids’ homework? Do they go out and buy something else and call it a cost of raising a family? My sons do a lot of video and CAD work for school; is it just a cost of raising a family if I have to get another? At some point Apple needs to be responsible for faster turn arounds on equipment all kinds of people rely on.