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How do you know that the firmware is the culprit?

• steve_adams_86 3y ago
  This was the initial problem. It wasn’t possible to restore the firmware, so components were replaced until it worked again. Initially they tried new ports, then something I’ve forgotten, and then a new logic board. Once it was possible to restore it, the panel was no longer working. This is why a new panel is being ordered. My suspicion is that the panel was fine, but either component compatibility was upset by introducing new parts (perhaps some need to be paired at the factory? Or when the firmware is first restored?) or the panel was damaged during repairs. It’s a total mess. I believe 5 components have been swapped so far, the panel will be 6. I appreciate that it’s all under warranty and Apple is making an effort to repair it, but I think this thing should be repaired as a refurb, and not on my time.
  • steve1977 3y ago
    Yeah for a product with this price tag I would also expect getting a replacement and having the vendor deal with fixing the broken product afterwards